Accessibility

We design and build toward the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA as our working standard. We have not completed a third-party conformance audit, and we do not claim certification. Known gaps are tracked and prioritized alongside product work.

• Semantic structure and a single clear heading hierarchy per page.
• Keyboard operability for navigation, forms, and portal workflows.
• Visible focus states and adequate colour contrast in our black, white, and red palette.
• Text alternatives for meaningful imagery and iconography.
• Responsive layouts that work at mobile sizes and with increased text size.
• Motion kept subtle and non-essential to understanding a page.

Merchandise browsing and checkout happen on the participating retailer's own website. Those experiences are controlled by the retailer, and we encourage retailers to meet the same standard.

If something on fashionnow.net or in a Fashion Now portal is hard to use, tell us what page and what happened at Accessibility@fashionnow.net. We aim to respond within two business days.