Delivery Service Terms

The retailer sells the merchandise and remains the merchant of record. Fashion Now coordinates the delivery of that merchandise from the retailer's location to the delivery address, using independent driver partners.

Fashion Now delivery is offered only where it is serviceable at the time of checkout. Serviceability can depend on market, store location, delivery address, distance, store hours, cut-off times, driver availability, weather, and other operational factors.

The delivery amount is quoted at the retailer's checkout before you buy. That quoted amount is the amount authorized for the delivery. It will not change unless you explicitly approve a change. Delivery pricing may consider market, store and delivery location, route distance, expected travel time, and the service level selected.

Delivery timing estimates are estimates, not guarantees. Fashion Now provides status and tracking information as it becomes available. Delays caused by store preparation, traffic, weather, access restrictions, or an unavailable recipient can affect timing.

• Provide an accurate, accessible delivery address and reachable contact details.
• Be available during the delivery window, or provide instructions where the platform allows them.
• Where a delivery cannot be completed after reasonable attempts, the order may be returned to the retailer and the retailer's policies will apply.
• Age-restricted or signature-required items may require an eligible recipient.

Fashion Now carries fashion merchandise from participating retailers. Hazardous, illegal, perishable, live, oversized, or otherwise unsuitable items are out of scope.

For merchandise issues — fit, condition on sale, exchange, or refund — contact the retailer. For delivery issues — a delivery that did not arrive, arrived at the wrong address, or arrived damaged in transit — contact Support@fashionnow.net and we will investigate with the retailer and driver record.

Deliveries are performed by independent driver partners who are screened and approved by Fashion Now operations. Driver partners are not employees of Fashion Now or of the retailer.

Fashion Now is operating a controlled launch. Service scope, hours, and coverage are limited and may change. Houston is the primary proof market; Chicago is a planned replication market.