Straight answers.

Fashion Now is a same-day fashion fulfilment platform. You shop and pay at a participating local retailer, and where Fashion Now delivery is offered, an approved driver brings your purchase to you the same day.

No. The retailer sells you the merchandise and remains the merchant of record. Fashion Now handles the delivery side of that order.

Not yet. We are preparing a controlled launch in Houston with participating retailers. Add your email for launch updates and we will tell you the moment delivery opens in your city.

No. It is offered where it is serviceable — which depends on the retailer, store hours, your address, distance, cut-off times, and driver availability.

Fashion retailers with a physical storefront in a Fashion Now market, a curated assortment, an online presence or POS we can integrate with, and the capacity to prepare same-day orders during store hours.

No. You keep the merchandise, inventory control, merchandise pricing, your brand, the sale, and the customer relationship. Fashion Now coordinates the delivery.

It shows incoming delivery orders, supports acceptance and preparation, confirms driver handoff, and gives you delivery visibility. Analytics reporting is on the roadmap.

Use the application form on the For retailers page, or email Retailers@fashionnow.net. We review every application and reply within two business days.

Fashion Now is designed to enable a same-day channel from existing inventory. The Houston pilot will measure the operational and commercial results. We do not claim validated conversion, revenue, or retention outcomes.

Apply through the For drivers page. Applications are screened and approved by Fashion Now operations before a driver account is activated — access is invitation-only after approval.

Approved and available drivers receive delivery opportunities, accept one, pick up the prepared order at the store, deliver it, and confirm completion with delivery proof in the driver app. Each completed delivery is recorded in your earnings record.

No. Fashion Now does not guarantee income, order volume, hours, or schedules. Delivery opportunities depend on real demand in your market.

No. Fashion Now driver partners are independent and are not employees of Fashion Now or of the retailer.

Same-day where offered. Timing depends on store preparation, distance, traffic, and driver availability. Estimates are estimates, not guarantees.

Fashion merchandise from participating retailers — apparel, footwear, and accessories. Hazardous, perishable, oversized, or otherwise unsuitable items are out of scope.

A screened and approved Fashion Now driver partner, dispatched by the platform for that specific order.

Same-day delivery starts around $14.99 where offered. Your exact delivery amount is quoted at the retailer's checkout before you buy.

No. The amount shown at checkout is the amount authorized for that delivery unless you explicitly approve a change.

Market, store and delivery location, route distance, expected travel time, and the service level selected. Houston launches on a transparent rate-card model.

There is no published universal sign-on fee. Implementation terms are scoped to your commerce platform, store count, and support needs, and agreed in writing.

Sign in to your Fashion Now account to see delivery status and available tracking information for orders placed with participating retailers.

Yes — status updates are sent as they become available for your delivery.

Email Support@fashionnow.net with your retailer order reference and we will investigate against the delivery record.

The retailer. Return windows, exchanges, and refunds follow the retailer's own published policy, because the retailer sold you the merchandise.

For a completed delivery, that is determined by the retailer's policy. Where a delivery is not performed, the delivery amount is not retained for it.

Return pickup is planned, not live. It is not offered during the current launch phase.

The retailer, through its own checkout and payment processor. Merchandise, applicable taxes, and the Fashion Now delivery amount are collected in that single transaction.

The retailer collects the customer transaction while Fashion Now manages the delivery-side fulfilment and economics. The delivery amount is allocated through the integrated payment workflow.

Settlement timing depends on the retailer's payment processor, integration, and commercial agreement. We do not promise instant settlement.

Houston, TX is our primary proof market. Houston validates retailer activation, customer demand, driver supply, service levels, and delivery economics.

Chicago is the planned replication market. Houston proves the operating model; Chicago tests whether it travels. The platform is configured for both markets, which is not the same as being commercially live in both.

We publish a retailer only once it is commercially approved and live. Until then the network page shows a pre-launch state rather than manufactured partnerships.

That is the intent, and the platform is built market-by-market for it. Any new market will be announced when it is real.

Yes. A Fashion Now customer account lets you see your deliveries, addresses, and notification preferences in one place.

Retailer and driver access is invitation-only. Accounts are activated after Fashion Now operations approves the application.

Use the password reset link on the sign-in page. If that does not resolve it, email Support@fashionnow.net.

The retailer you purchased from — they own the merchandise relationship.

Fashion Now, at Support@fashionnow.net. Delivery scope is set out in our Delivery Service Terms.

The contact page routes each of those to a dedicated Fashion Now inbox, and every submission is recorded for our operations team.