Policies
Returns & delivery issues
Fashion Now delivers the purchase. The retailer sells it. That split determines who resolves what.
Effective August 2026 · Fashion Now LLC
Pre-launch notice
Fashion Now is preparing for a controlled commercial launch. This document is published in good faith, is pending final review by counsel, and may change before and during the pilot. It is not legal advice. Questions: Legal@fashionnow.net.
Merchandise returns, exchanges and refunds
The participating retailer is the merchant of record and owns the merchandise relationship. Return windows, exchange rules, refund method, and restocking terms are set by the retailer and published on the retailer's own website. Start any merchandise return with the retailer you purchased from.
The delivery charge
The Fashion Now delivery amount is collected by the retailer at checkout as part of your order. Whether a completed delivery charge is refundable on a merchandise return is determined by the retailer's policy. Where a delivery is not performed, the delivery amount is not retained for that delivery.
Delivery-side issues we handle
- A delivery marked delivered that you did not receive.
- A delivery left at the wrong address.
- Merchandise damaged in transit.
- A delivery that could not be completed and was returned to the store.
- Tracking or notification that does not match what happened.
Return pickup
Fashion Now return pickup is a planned capability, not a live service. It is not offered during the current launch phase and will be announced when it is available in a market.
How to reach us
Email Support@fashionnow.net with your retailer order reference and delivery date, or use the contact page. Delivery service scope is described in our Delivery Service Terms.